Services

At North Country Communications, we help healthcare organizations navigate compliance complexity with confidence. Our philosophy centers on guiding HIPAA‑covered entities and their business associates through sensitive moments — data breaches, regulatory challenges, and reputational risk — with strategic communications and media relations. Even in crisis, organizations can lead with integrity and rebuild stronger than before.

HIPAA, Breach Response, & Medicare Compliance Strategies

We provide timely, compliant messaging that protects both patients and reputation.

• Rapid Response — Strategic messaging for breaches and compliance concerns
• Plain‑Language Notifications — Clear communication for patients, regulators, and media
• Call Center Support — Tailored scripts for front‑line and back‑office staff
• Timeline Management — Ensuring federal 60‑day notification requirements are met
• Legal Coordination — Working seamlessly with counsel and forensic vendors

Crisis Communications & Media Relations

We help organizations manage reputational risk and engage confidently with the press.

• Prepared Messaging — Holding statements, talking points, and Q&A for leadership
• Media Engagement — Press releases, advisories, and rollout planning across outlets
• Coaching & Monitoring — Training spokespeople and tracking narratives in real time
• Reputation Management — Guiding narratives across traditional and digital media to protect trust

Risk Assessments, Readiness Audits, & Scenario Planning

We strengthen organizational resilience through proactive planning.

• Standard Operating Procedures — Drafting and refining compliance frameworks
• Enterprise-Wide Risk Analysis — Identifying vulnerabilities in alignment with HIPAA’s requirements, and offering solutions
• Scenario Planning — Tabletop exercises and simulations for leadership teams
• Audit Support — Guiding corrective actions and workforce communications
• Continuity Integration — Aligning compliance with emergency preparedness plans

Training & Capacity Building

We build internal expertise so organizations can sustain compliance and trust.

• HIPAA Training — Tailored programs for covered entities and business associates
• Executive Coaching — Supporting compliance officers, communications teams, and leadership
• Mentorship — Strengthening the skills of in-house communicators through expert guidance
• Train‑the‑Trainer Models — Scaling proficiency across the workforce